Shipping Policy
Order Processing Time:
All orders will be processed within 1-3 business days. Orders placed on weekends and holidays will be processed on the next business day.
Ship From | Shipping Method | Delivery times |
|---|---|---|
United States, United Kingdom, Canada, Austria, France, Germany, Italy, Netherlands, Poland, Portugal, Spain | Hermes, FEDEX, DHL, DPD, GLS, BRT, etc. | 2-4 business days |
Belgium, Czech Republic, Denmark, Hungary, Ireland, Luxembourg, Sweden | Hermes, FEDEX, DHL, DPD, GLS, BRT, etc. | 3-5 business days |
Lithuania, Switzerland, Bulgaria, Croatia, Slovenia, Vatican City, Estonia, Romania, Finland, Greece, Latvia | Hermes, FEDEX, DHL, DPD, GLS, BRT, etc. | 5-10 business days |
Shipping Areas
We currently do not ship to P.O. Boxes or APO/FPO addresses. Thank you for your understanding.
Please note that due to the size and weight of our treadmills, shipping is not available to Hawaii (HI), Alaska (AK), or Puerto Rico (PR).
How can I track my order?
You can check your order status and tracking information here:
https://www.toputure.com/pages/orders
Once your order ships, you will also receive a Shipping Confirmation email containing your tracking number and delivery details.
Do you offer upstairs delivery?
At this time, all fitness equipment is delivered via curbside delivery only. Delivery personnel are unable to carry products into residences, apartments, or upper-floor locations.
Please ensure that you have appropriate assistance available to move the equipment to your desired location after delivery.
Order Cancellation
- If you wish to cancel your order, please contact us within 24 hours of placing it.
- We accept order cancellations before the product has been shipped.
- If the order is canceled before shipment, you will receive a full refund.
- We cannot cancel orders once the package has been shipped or is in transit.
- Once your cancellation request is processed, we will notify you via email.
Free Shipping
We offer free express shipping on our products. Please note that if the delivery address is in a remote location, you may incur additional shipping costs at standard market rates.
Toputure assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time may be delayed by 1-2 days due to transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
